Refund policy

At NinjaSafe, your satisfaction is of paramount importance. For that reason, we offer a 30-day no-questions-asked money-back guarantee.

How to return?

Contact our customer experience team to get your return label free of cost!
Once we’ve received your returned order, we’ll process it and send you a full refund.

How long will it take me to get my refund?

You should receive your refund within 4 weeks of giving your package to the return shipper. However, most refunds will be applied faster.

This time period consists of the transit time of the item being returned to us (5 to 10 days), the time it takes to process the return (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days.)

We will notify you via email of your refund once we've received and processed the return.

Our Cancellation Policy 

When and how can I cancel an order?

We strive to ship orders immediately, which means that in many cases orders will not be able to be canceled once made. However, we'll gladly attempt to cancel your order if you notify us by calling 1-234-666-4128. If you're unable to cancel your order, we offer free money-back returns for up to 30 days.

I ordered a product that is backordered? What happens now?

Sometimes due to the popularity of an item, it will have to be placed on backorder until a new shipment is received. In this situation, you will be promptly notified by a customer service specialist, who will provide you with options to fulfill your current order.

I have additional questions. Where can I ask them?

Enter the "contact us" page

Thanks again for shopping NinjaSafe, where we do our best to ensure that you NEVER LOSE YOUR EDGE!